Protection of personal data

PRINCIPLES OF PERSONAL DATA PROTECTION The company AllGigs Entertainment s.r.o., with its registered office at Oblouková 1255/8, Vršovice (Prague 10), 101 00 Prague 10, IČ: 09755594, entered in the Commercial Register kept by the Municipal Court in Prague, file no. C 341947 (hereinafter also "We"), as the controller of personal data, informs you, if you have purchased a ticket to the Event through the sales network ticketwell.eu, as a user of the website ticketwell.eu ("website") about the collection described below personal data and privacy policy. These principles are supplemented by the Business Terms and Conditions and the Complaints Procedure of AllGigs Entertainment s.r.o. Further in the text you will find out in particular: 1. What personal data we will process; 2. For what purposes and in what way will we process your personal data; 3. To whom may your personal data be passed on; 4. For how long we will process your personal data and 5. What are your rights in relation to the protection of your personal data. If you need to explain, advise or discuss any further processing of your personal data, you can contact us at any time at the e-mail address: info@ticketwell.eu. 1. SCOPE AND PURPOSE OF THE PROCESSING OF PERSONAL DATA 1.1 Contact: When you contact us through the website, you may be asked to fill in or provide certain information about you. This information may include, in particular: (a) your name, (b) business name, (c) address or registered office of the company, (d) identification number and tax identification number, (e) telephone number, (f) e-mail address; address We use the information you provide to contact you back and provide you with the information you have requested from us. The provision of personal data for the purpose of answering your questions or the information you request is our contractual requirement, and failure to provide them may result in failure to provide an answer to your questions. 1.2 Purchase: When you purchase a ticket for the Event on our website, we need your personal data to conclude and fulfill the contract. This personal data is: (a) your name and surname, (b) e-mail address, (c) telephone number, (d) delivery address in the case of cash on delivery, (e) payment details. If you buy a ticket for the Event from us, we will send you a confirmation of the purchase to your e-mail box and also any information about the change of the date or place of the Event, its cancellation and any details concerning the Event. We process personal data for the purpose of fulfilling the contract and fulfilling our legal obligations, especially in the area of ​​taxes and bookkeeping, which are also legal reasons for processing. The provision of personal data for the purposes of performance of the contract is our contractual requirement and their non-provision may lead to us not concluding a contract with you. 1.3 Creating a customer account: If you create a password-protected customer account on our website, we also process the personal data you provide about yourself through your account, including the history of your ticket purchases with us, in order to manage the customer account. and for the purpose of sending ticket offers. If you register with us, we will send you a verification e-mail message, through which we verify the registration of real users of websites with functional e-mail addresses. By clicking on the sent link, your user account will be activated and your access to it will be preserved for you in the future with the password you have chosen. You can also use access from the social network Facebook to access the customer account, in which case you will not have to fill in your data manually and we will obtain your personal data (in the range of name and surname, e-mail address) from the social network Facebook, which are necessary to to create a customer account for you properly. 1.4 The legal reason for processing this personal data is the performance of the contract and our legitimate interest in being able to offer you only those tickets that may really interest you. If you buy tickets for the Event from us, we can also use your name, surname and e-mail address to send you a business message, ie to inform you about the tickets, goods or services we offer and which would, in our opinion, they could be of interest according to the category of tickets you bought from us. 1.5 The legal reason for processing this personal data is our legitimate interest in being able to offer you only those tickets that may really interest you. Marketing consent: If you give us your consent on the ticketwell.eu website, we will also process the personal data you provide, including your purchase history, for the following purposes: (a) performing marketing analyzes and statistics, including profiling; (b) sending business communications regarding the goods and services of the Administrator and the goods and services of its partners to your e-mail, taking into account your purchases, preferences, or otherwise tailored to select the goods and services that best suit your needs; (c) the use of personal data that will be passed to us by the social network Facebook, if you log in through this social network, to the extent of your settings, for the above purposes. The granting of this consent is voluntary and its provision does not require any legal regulation. You can revoke your consent at any time, without prejudice to the lawfulness of the processing of personal data before its revocation. 1.6 Cookies Cookies are small files in your browser that are used to store and receive identifiers and other information about the computers, phones and other devices from which you access the Website, and thus help us to provide, protect and improve the services offered. The use of cookies will allow us to offer you those services and products that best suit your needs and interests. We may use cookies that allow us to determine that you have specifically visited the site. Cookies allow you to record information about your visit to the Website and their use will make your next visit easier and faster (cookies help, for example, reduce the time of loading the site). ticketwell.eu uses cookies when you visit the Website, most often to personalize content, anonymous traffic statistics, to select relevant ads and to facilitate a more secure login. We use two types of cookies on the Website: · Session cookies: These cookies are temporary. They store them in your browser's cookie only until you quit your browser. These cookies are necessary for the proper functioning of the Website or associated applications. · Persistent cookies: We may use these cookies for your easier and more convenient orientation on the Website (for example, easier and faster navigation). These cookies remain in your browser's cookie for a longer period of time. The length of this period depends on the selected browser settings. Permanent cookies enable the transfer of information to the Internet server each time you visit the Website. You can reject cookies in the settings of your internet browser, or you can set the use of only some of them. However, if you do not allow ticketwell.eu to use cookies, some features may not work as they should. You can find the privacy settings on your computer, where the use of cookies can be rejected or disabled, in the menu of the relevant internet browser. You can find cookie settings in the most frequently used browsers on the following websites: • Chrome - https://support.google.com/accounts/answer/61416?hl=en • Firefox - https://support.mozilla.org/en/ kb / delete-cookies • Internet Explorer - https://support.microsoft.com/en-us/products/security 1.7 Other analytical tools In order to analyze website traffic, we use Google Analytics, yandex Metrics and liveinternet.ru, which they allow you to measure traffic, its types, time spent on the website, search terms. However, we do not pass on any information that could identify you to Google, Yandex or Liveinternet. All personal data is processed in a lawful and transparent manner and only adequate, relevant and necessary data in relation to the purpose of processing are required. 2. WHO HAS ACCESS TO YOUR PERSONAL DATA We, as the administrator, will process your personal data. We may pass on your personal data to our subcontractors for the above purposes so that they can process them for us. Personal data may be passed on to: a) the organizer of the event at which you purchased tickets from us, in the following cases: • you have filled in the registration form of this organizer on the website, relating to a specific event in cases where filling in the registration form is contractual at the request of the organizer, especially for the purpose of checking tickets and enabling your entry to the Event; in such a case, the processing of your personal data is governed by the conditions of the relevant organizer, • complaints or assertion of any claims for defects, as the performance was provided by this organizer; • for actions where access control is performed by name and email b) external accounting firm, c) external law firm; d) processors who provide us with server, web, cloud or IT services, or who are our business partners; 3. PERIOD OF PERSONAL DATA PROCESSING 3.1 We will process your personal data for the period during which we will provide you with our services or for the time necessary to fulfill archiving obligations under applicable legislation, such as the Accounting Act, the Archives and Records Act or laws in the field of taxation. 3.2 If you have not created a customer account, after fulfilling the contract (payment of the price and delivery of the ticket), we further process your personal data due to our legitimate interests, which is the protection of our claims and sending ticket offers, for the necessary period, but no longer than 4 years. . 3.3 We will process personal data relating to your customer account, including the data contained therein, for the purpose of managing the customer account and for the purpose of sending ticket offers until you cancel it. However, if you set up a customer account (or log in to it via Facebook) and do not make any purchases with us, we will process the data for a period of 12 months from its establishment. Your customer account will also be canceled, and we will stop processing your personal information regarding this customer account if you make a purchase with us but more than 12 months have passed since your last purchase. 3.4 We will process personal data that we process on the basis of your consent pursuant to Section 2.5 until you revoke your consent. To withdraw your consent, simply send an e-mail with the relevant request to info@ticketwell.eu. 3.5 Notwithstanding the above, if you have purchased a ticket from us, we will process your e-mail address for the purpose of sending business messages, until you refuse to send business messages. You may refuse the processing of your e-mail address for the purpose of sending business communications at any time and this will not affect our other relations. Just refuse to send further messages by clicking on the link located in the sent business message, or you can send us an e-mail with the appropriate request to info@ticketwell.eu. 4. YOUR RIGHTS ARISING FROM THE PROCESSING OF PERSONAL DATA You have the following rights in relation to the processing of your personal data by us: (a) the right of access to personal data; (b) the right of rectification; (c) the right to erasure ("right to be forgotten"); (d) the right to restrict data processing; (e) the right to portability; (f) the right to object to the processing; and (g) the right to complain about the processing of personal data. Your rights are explained below so that you can get a clearer idea of ​​their content. You can exercise all your rights by contacting us at info@ticketwell.eu. You can file a complaint with the supervisory authority, which is the Office for Personal Data Protection (www.uoou.cz). 4.1 The right of access means that you can ask us at any time to confirm whether or not personal data concerning you are being processed and, if so, for what purposes, to what extent, to whom they are disclosed, for how long we will process them. , whether you have the right to correct, delete, limit the processing or raise an objection from where we obtained personal data and whether there is an automatic decision-making based on the processing of your personal data, including possible profiling. You also have the right to obtain a copy of your personal data, the first provision being free of charge, and we may require a reasonable reimbursement of administrative costs for the next provision. 4.2 The right to rectification means that you can ask us at any time to correct or supplement your personal data if it is inaccurate or incomplete. 4.3 The right to erasure means that we must erase your personal data if (i) they are no longer needed for the purposes for which they were collected or otherwise processed, (ii) the processing is illegal, (iii) you object to the processing and there are no overriding legitimate reasons for processing, or (iv) the deletion is required by law. 4.4 The right to restrict processing means that until we resolve any disputes regarding the processing of your personal data, we must restrict the processing of your personal data so that we can only have it stored and, if necessary, use it to determine, enforce or defend legal claims. 4.5 The right to portability means your right to obtain personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and the right to pass this data on to another controller without obstruction, in the case of that it is the processing of your data on the basis of your consent that you have given us or on the basis of the performance of the contract and if it is a processing that we perform automatically. 4.6 The right to object means that you can object to the processing of your personal data that we process for direct marketing purposes or for a legitimate interest. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes. This Privacy Policy is effective as of July 12, 2020.

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