Business conditions and complaints procedure

Business conditions and complaint lines for the sale of tickets via the ticketwell.eu web portal. The company AllGigs Entertainment s.r.o., with its registered office at Oblouková 1255/8, Vršovice (Prague 10), 101 00 Prague 10, IČ: 09755594, registered in the Commercial Register kept by the Municipal Court in Prague, file no. No. C 341947 (hereinafter referred to as the "Company"), is an intermediary between the event organizer and the customer (spectator) and is not responsible for unsuccessful or canceled events, changes in events, delays, quality, and other issues related to the organization of events. The organizer ("Organizer") of the event (hereinafter referred to as "Event") is responsible for these matters. The Company sells tickets in the name and on behalf of the Organizer. The company does not determine the prices or conditions of ticket sales, including the determination of the location of persons (determination of seats). The rights and obligations related to the purchase of tickets must be determined and published by the Organizer. Under no circumstances shall the Company be responsible for the content, modification or exercise of these rights and obligations. The company is not responsible for refunds for tickets returned, destroyed, lost, stolen or damaged. The Customer is obliged to assert the claims from the above directly against the Event Organizer. The customer is entitled to assert all claims relating to the Event in relation to the organization, content, quality, advertising and more only directly with the Organizer. 2. Tickets can be purchased electronically via the web portal. The Company has the right to limit the number of tickets purchased / reserved for one person via the ticketwell.eu website at any time and also has the right to suspend the transaction for the purchase of more than the permitted number of tickets. with tickets - for daily renewal of reservations for more than 4 tickets. Prior to the cancellation of the reservation, the Company's technical specialist will send the customer an e-mail notifying the cancellation of the reservation and a request to contact the Company's technical specialist. The customer will receive the purchased ticket (s) via the ticketwell.eu web portal after payment. The customer has the right to book tickets through the ticketwell.eu web portal. Reservation means a preliminary reservation of a place for an event (right to participate in the event). Reserved tickets must be paid for within the time limit set for each specific case by the Company's technical specialist, the automatic time for booking a ticket (s) is 15 minutes. Cancellation by the customer after booking is not possible. For the reason stated in the provisions of § 1837, letter j) of Act No. 89/2012 Coll., the Civil Code as amended ("Civil Code"), it is not possible to withdraw from the purchase of a ticket in accordance with § 1829 of the Civil Code (withdrawal within 14 days without giving a reason), as in this case o a contract on the use of free time and performance (participation in the Event to which the ticket entitles) is provided within a specified period or time. 3. The customer is obliged to check their correctness and completeness immediately after personal receipt of tickets or delivery of tickets via the web portal (especially the name of the Event, the place and time of the Event, the price and number of tickets and other parameters). The customer is obliged to report any complaints regarding the content of the tickets immediately after their personal acceptance to the staff and in the case of delivery of tickets by e-mail within 3 working days by e-mail to the e-mail address info@ticketwell.eu. Subsequent complaints will not be taken into account. The failure of the web portal is not the subject of a complaint. Complaints about the content of tickets, especially typographical errors, incompleteness or incorrect data or the designation of the type of ticket, are handled by the point-of-sale service by an immediate complaint. The point of sale staff will provide the customer with oral information on the method and date of resolving the complaint. If, for technical reasons, it is not possible to cancel the claimed ticket, the point-of-sale service is obliged to write a complaint form with the customer. The paid entrance fee is not refunded, unless explicitly stated otherwise. The purchased ticket is not exchanged. In case of loss or damage, a replacement ticket is not provided. 4. If the event is canceled, postponed, or the place, time, etc. change, the service fee will not be refunded to the customer because this service has already been provided. Money for tickets for unrealized events is returned by the Organizer, unless otherwise stated. In the event of cancellation of the Event, information will be provided on the ticketwell.eu website that the Event has been canceled. The Company is entitled to return the entrance fee paid by the customer exclusively in the amount and under the specified conditions on the basis of the Organizer's order, if the Organizer provides adequate funds for this purpose. If this instruction to return the Company's entry fee is not granted by the Organizer, customers may assert their claims directly against the Organizer. In the event of cancellation of the Event, customers will be informed about the method of returning tickets on the web portal, or in the form of an answer to a question sent electronically to the email address info@ticketwell.eu. In the part in which the customers' claims will not be satisfied, the organizer of the canceled Event is solely responsible to the customers. Customers will not be refunded for card payments. 5. The ticketwell.eu website may provide links to information provided on the Internet from third party sources. As the Company does not control this website and the information contained on it, it is not responsible for the accuracy and reliability of this information. Any use of the ticketwell.eu website, its content and data for illegal purposes, as well as for the sale or resale of tickets, for advertising or other activities for the purpose of obtaining income, including intermediation in the field of ticket sales ("Prohibited Conduct"), is prohibited without the prior written consent of the Company. In the event that a customer commits a Prohibited Conduct on the ticketwell.eu portal, the Company reserves the right to prohibit such customer from using ticketwell.eu and / or unilaterally withdraw from the ticket purchase agreement with that customer, which is effective upon notification to the customer. to the email address provided by him. 6. By using the ticketwell.eu portal, the customer confirms that: - he is an adult natural person who does not have limited autonomy and is fully legally qualified to work with resources on the Internet or it is a legal person whose representative is authorized to work with ticketwell.eu representing that legal person; - meets all the conditions of work with the ticketwell.eu portal. The Company reserves the right to charge a service fee for arranging the sale of tickets or to change ticket prices in agreement with the Organizer. The company has the right to provide customers with additional services for a fee when selling tickets. The amounts received for additional services provided to the Company's customers are the Company's own income. 8. The company does not check whether the person presenting the ticket is the person who purchased the ticket and does not bear any responsibility for any damages caused thereby. One ticket is valid for one person only. The customer is responsible for the intact condition of the ticket. When visiting the Events on the basis of a printed ticket, the customer is considered registered after the first proof to the Organizer and / or scanning of the ticket by the ticket reader. Tickets with an identical barcode are not legally relevant to the Company. The company is not responsible for the authenticity and identification of tickets that have been purchased at an unknown location (not online through the ticketwell.eu website). 9. The Company collects, processes and stores personal data provided by the customer in connection with the use of the ticketwell.eu network, in particular name, surname, postal address, electronic address (e-mail), telephone number and other data provided by the customer in connection with the use of the ticketwell network. .eu will consciously provide. Personal data The company collects, processes and stores information in electronic data storage via electronic media. The company collects, processes and stores personal data primarily in order to enable the performance of the contract concluded with the customer. The Company is entitled to this processing of personal data in accordance with the provisions of § 5 para. b) of Act No. 101/2000 Coll., on the protection of personal data, even without the express consent of the customer. By the expression of will made during the registration on the ticketwell.eu portal or during other use of the Company's sales network services, the Company's customer grants consent to the processing of personal data, also for the purpose of evaluating the operation of the Company's portal, resp. held Events, as well as for the purpose of marketing processing of personal data. Marketing processing means, in particular, consent to the offer of products and services and the sending of information about marketing events, including e-mail contacting and sending business messages via e-mails, as well as other electronic means. The Customer grants the Company consent to the transfer of personal data to the Organizer of the relevant Event and also to the operator of the premises in which the relevant Event takes place, for the purpose of statistical evaluation of the held Events and marketing processing. Furthermore, the customer agrees that the Company may pass on personal data to other companies in its group. The company will publish a list of all such companies on its portal. The customer is entitled at any time to request a change in personal data or to express his disagreement with the processing of his data for marketing purposes in writing. In such a case, the company is obliged to immediately stop processing this data for these purposes. Disagreement or request for change can be expressed by sending an email to the e-mail address: info @ ticketwell.eu. 10. In the event that a consumer dispute arises between the Organizer and the customer who is a consumer in connection with the purchase of a ticket for the Event organized by the Organizer or in connection with the event or event, which cannot be resolved by mutual agreement between this customer and the Organizer. , the customer may submit a proposal for out - of - court settlement of such a dispute to a designated body for out - of - court settlement of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, web: http : //adr.coi.cz. The customer can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/. 11. The company reserves the right to update these terms and conditions and the complaint procedure. Updates to these Terms and Conditions will be announced by the Company by publishing the relevant information on the Company's official website, ie ticketwell.eu. 12. Disputes under these conditions will be resolved in accordance with the law of the Czech Republic. 13. These terms and conditions apply from 12.07.2021.

The Old Terms and Conditions were valid until 12.07.2021

Prague, 12.07.2021, AllGigs Entertainment s.r.o.

Translated by Google Translate